Refund policy

We do not offer refunds; however, you can view our Returns and Exchange policy below:

You can e-mail us at store.ashay@gmail.com if you have any queries on our returns and exchange policy.

Ashay Store is committed to ensuring your satisfaction with any merchandise you have ordered from us. 

Merchandise bought on full price:

You will need to intimate us via email within 24 Hrs of receiving your order regarding the reason for exchanging the product bought on full price.

If you are not entirely satisfied with your purchase because the order has not been made as per the order placed, you may exchange the items bought for another item or store credit as long as the product is unused and has all its tags intact. The store credit shall be valid for a year. 

We do not provide reverse pick-up services. The charges for sending the garment back to us shall be borne by the client. 

Note: We do not provide exchanges for returns on custom and international orders and are non-refundable.

Steps for exchange for merchandise bought on full price:

1. For exchange, please drop us an email to store.ashay@gmail.com with your original order number along with details of exchange. 
2. Once approved shall send you the address to courier it back to us such charges will be borne by you - the customer
3. Our team will give you a call once we receive the courier and confirm the size/style change. 
4. The exchanged piece will be couriered back to your address with no additional courier charges. 

Note: All Exchanges are subject to our discretion.

Merchandise bought on Discount:

Products purchased under any promotional offer or sale cannot be exchanged or returned. You are requested to refer our detailed size guide before placing your order, as size exchange are also not possible for discounted items.

Modification of Terms and conditions of Returns and Exchange policy :

Ashay Store may at any time modify this policy without any prior notification.